Terms & conditions
1. Who we are
- Business: Canopy Care
- Email: enquiry@canopycare.uk
- Phone: 01483 904 954
2. Quotes
- Quotes are free and valid for 30 days unless stated otherwise on the quote.
- Quotes are based on the information and access available at the time of survey. If conditions differ materially (e.g. hidden defects, restricted access), we’ll tell you before any additional cost is incurred.
- Prices show VAT separately where applicable.
3. Booking and cancellation
- Work is booked on acceptance of a quote (online approval, email or signature).
- Your 14-day cooling-off right: where you are a consumer and the contract was made at a distance or off-premises (e.g. by email or online), you may cancel within 14 days without giving a reason under the Consumer Contracts Regulations 2013. If you ask us to start within the 14 days and then cancel, you pay for work already done. To cancel, email or phone us using the details above.
- We may need to reschedule for safety (e.g. high winds); we’ll give as much notice as possible and agree a new date.
4. Carrying out the work
- All tree work is carried out to BS 3998:2010 (Tree work — Recommendations) unless agreed otherwise.
- We hold public liability insurance; details available on request.
- Trees with legal protection: before work we check for Tree Preservation Orders and conservation area status. Where consent or notification is required, work will not start until the law allows it.
- Arisings (wood and green waste) are removed and transferred under our waste carrier registration unless you ask to keep them.
- You must tell us about anything hidden that could affect safety (e.g. buried services, septic tanks) and provide access agreed in the quote.
5. Payment
- Invoices are payable within the period shown on the invoice (14 days unless stated otherwise).
- We accept bank transfer and, where offered, card payment. For larger jobs we may ask for a deposit, shown on the quote.
- We may charge statutory interest on late business-to-business payments under the Late Payment of Commercial Debts (Interest) Act 1998.
6. If something goes wrong
- Under the Consumer Rights Act 2015 we must perform services with reasonable care and skill. If we don’t, you’re entitled to have the work put right, or an appropriate price reduction.
- We are responsible for damage we cause through negligence. We are not liable for pre-existing defects, or loss that was not foreseeable to both of us when the contract was made.
- Nothing in these terms limits liability for death or personal injury caused by negligence, or anything else the law does not allow us to limit.
7. Complaints
Email enquiry@canopycare.uk with the word “complaint” and we’ll respond within 5 working days. If we can’t resolve a consumer dispute, you may be able to use certified Alternative Dispute Resolution; we’ll give you details of an appropriate provider at that point.
8. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland you may also bring proceedings there). If any part of these terms is found unenforceable, the rest still applies.